KR Recruitment Luxembourg is delighted to be recruiting this Client Services role for an established bank here in Luxembourg. The successful candidate will need to demonstrate proven experience in management in client servicing all Investor administration in Luxembourg. The successful candidate will find a rewarding work environment.
• In conjunction with your team, providing excellent Customer Service and treating all client queries in an efficient manner(particularly escalations)
• Oversight of Account Opening procedures
• Ensuring that client instructions are perfectly executed
• Assist with on-boarding, by requesting various documentation from the client
• Ensuring that all payments of claims and commission, automatic and manual, are accordingly signed, executed and reconciled
• Back up of the assistant manager in case of abscence
• Proven experience in supervising a Client Servicing team
• Perfect command of English, with other languages such as French or German being highly desired
• A solid understanding of Investor Services in Luxembourg is essential, as well as a good understanding of other functions such as Fund Accounting, Custody, Fund Administration processes etc.
• MS Excel / IT skills are essential, as well as knowledge of different fund platforms, fund administration systems, SWIFT etc.
• Independent, flexible, analytical, and open