KR Recruitment Luxembourg are pleased to be able to assist this Luxembourg based Financial Institution in their efforts to find a Client Relationship Representative, to work in their Global Payments Operations.
The Client Relationship Representative is responsible for being a first point of contact for the client, and meeting their needs in a timely manner, escalating if necessary.
In conjunction with your team, you will be responsible for acting on your clients’ instructions, seeing them through to completion, as well as liaising with internal departments in order to meet the clients’ needs.
Being the first point of contact on all of your clients’ payments related issues
Liaising with internal departments, to meet the clients’ needs in a timely manner
Complete all necessary reporting and continually review service levelsTo provide information where requested, for audit and project purposes
To request all documentation received from clients, and review if necessary
Follow up of any outstanding issues, overdue payments, claims etc.
Cross-training of new staff members
A relevant degree in finance
Over three years’ experience in a similar position
Perfect command of English. Other languages such as French or German would be highly desired
Strong internal and external communication skillsStrong analytical and problem-solving skills, with good attention to detail
Good knowledge of Excel
For a confidential discussion regarding this role, please send us your CV in the first instance, or call Aidan O’Sullivan on +352 27 85 30 29.
KR Recruitment is a leading executive resourcing company based in heart of Luxembourg city. Offering a flexible range of recruitment services, we specialise in sourcing the best talent for the Financial Services & Commercial / Industrial sectors. Visit our website at www.krrecruitment.com