IT Infrastructure Support

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Our client, a leading financial service provider is looking for their future IT Support superstar.


Key responsibilities:


  • Monitor support cases and work with support staff to provide effective prioritisation and resolution, locally and across the company where appropriate
  • Deploy workstations and software as well as management of their updates
  • Prepare and maintain procedure and configuration documentation relating to the desktop, server and network environments
  • Perform hardware repair and maintenance
  • Accurately manage and document the IT asset inventory
  • Maintain quality service by establishing and enforcing company standards
  • Assist with office moves (mainland Europe)
  • Undertake ongoing professional development including the attaining of professional qualifications as agreed with the Head of IT Infrastructure

Skills, knowledge, expertise:


  • At least 2 years’ experience within an IT environment
  • Strong technical background in MS Office products
  • Excellent interpersonal skills with the ability to communicate at the appropriate level of detail and technical content for the target audience
  • Ability to present ideas in a clear and concise manner using business and user-friendly language
  • Excellent attention to detail
  • Excellent communication and relationship building skills
  • Proven analytical and problem solving abilities
  • Demonstrated organisational skills with the ability to prioritise and manage a diverse workload