Senior Technical Support Manager

Reference :
VAC-1510
Sector :
Construction, Engineering, Logistics Expert, Manufacturing, Mechanical Engineer, Product Manager, Sales & Marketing
Job Role :
High Technology, Manufacturing / Engineering
Salary :
£ 150,000 to £ 160,000 Per Annum
Benefits :
Discretionary bonus
Town/City :
Geneva/London/Dortmund
Contract Type :
Permanent
Closing Date :
18/07/2018

Responsibilities

Lead a team of 10 people across the EMEA region- increasing team engagement

Applying a high level of problem solving skills to ensure customer needs and requirements are met as well as supporting sales and field representatives

Responsible for local support strategy and plans

Preparing local service organizations, field applications and technical training to support new product launches

Have the ability to spot opportunities for continuing improvements to key services including technical, distribution and escalation processes

Develop strong working relationships with both internal and external stakeholders

Manage team revenue functions and be able to spot opportunities again for cost reduction through improvement of processes

Would require up to 20% of travel across EMEA region

Experience

A background in Science, Engineering, or business management

Ideally a minimum of 7+years of successful technical management experience in Medical devices or biotechnology 

Highly computer literate

A demonstrated background in continual improvements of processes

Excellent grasp of both oral and written English- another language would be highly beneficial

 

If you are intersted in finding out more about this interesting opportunity don't hesitate to reply